Emotional Labor: Risks, Impacts, and Organizational Solutions (2 PDCs)

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Developed from years of research in organizational psychology and over a decade of experience supporting frontline workers, this course exposes the hidden toll of Emotional Labor (EL) on employees and organizations.

EL is one of the strongest predictors of burnout, absenteeism, and turnover in today’s workplaces. Beyond the human impacts, there are real economic consequences:

-Attrition: Replacing a single frontline employee can cost up to 33% of their annual salary.

-Absenteeism: Stress-related call-outs cost U.S. businesses an estimated $3,600 per hourly worker each year.

-Service Quality Decline: Burned-out employees deliver poorer customer experiences, eroding loyalty and revenue.

This course shows leaders and HR professionals how to recognize, measure, and reduce emotional labor without sacrificing service level or quality.

Participants will learn how emotional regulation impacts both people and performance, explore research-backed risk factors, and practice practical tools like mindfulness, emotional intelligence, and cognitive recovery strategies. The course also highlights organizational approaches—from empathetic coaching to Voice of the Associate programs—that turn hidden strain into measurable resilience.

By the end, learners will walk away with actionable strategies to protect employees, improve engagement, and strengthen organizational culture.  For HR professionals, this course is worth 2 SHRM PDCs.

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Introductory Price $59.99 (Regular $99). Available for a limited time.