Emotional Labor in Service Roles: Managing the Hidden Burden (2 PDCs)

Based on our founder's graduate research in applied psychology, Emotional Labor in Service Roles is more than a course—it’s a passion project designed to transform the way organizations view frontline work. This SHRM-approved training equips HR professionals, seasoned managers, and aspiring leaders with the tools to address one of the hidden drivers of burnout, absenteeism, and attrition in customer-facing roles.

Drawing on decades of organizational psychology research, you’ll learn to distinguish between surface acting and deep acting, recognize “hot spots” of emotional strain, and coach employees toward sustainable emotional regulation. The course also explores how leadership practices and workplace policies can be adapted to reduce hidden burdens while maintaining service excellence.

Delivered through Athae Consulting’s learning management system (LMS), this course is flexible, online, and accessible anytime. Earn 2 SHRM PDCs while gaining practical, research-driven strategies to reduce turnover, protect employee wellness, and create healthier service environments.

Purchasing for a team? [Contact us for a quote] to explore bulk pricing and LMS integration.